REFUND AND RETURN POLICY 1. Return WindowWe offer a 14-day return policy. You have 14 days after receiving your item to request a return. 2. Return Eligibility and ConditionsTo be eligible for a return and full refund, your item must meet the following criteria:It must be in the same condition that you received it: unworn, unused, un-assembled, and undamaged.It must be in its original packaging, including all tags, manuals, and accessories.Non-returnable items: For hygiene and safety reasons, certain opened home or sports goods, as well as custom/personalized products, cannot be returned. 3. How to Start a ReturnTo start a return, you must contact us at dany.9.co2@gmail.com with:Your order number.The name of the item(s) you wish to return.Clear photos of the item and its packaging (required for electronics and fragile home/garden items).If your return is accepted, we will send you instructions on how and where to send your package. Items must be sent back to our headquarters at Rua da liberdade 97A, São Bartolomeu de Messines, Portugal. Buyers are responsible for all return shipping costs. 4. Refunds and Exchange RatesOnce we receive and inspect your return, we will notify you if the refund was approved.Approved refunds are processed automatically back to your original payment method within 14 days.Currency Fluctuations: Refunds are issued for the exact amount paid in US Dollars (USD). We are not responsible for any differences in your local currency payout caused by bank fees or foreign exchange rate changes between the purchase date and the refund date. 5. Damages and Issues (Defective Items)Please inspect your order upon reception. Contact us within 48 hours of delivery at dany.9.co2@gmail.com if an item is defective, damaged, or if you received the wrong item. Please include photos of the damaged item and the shipping box. We will evaluate the issue and make it right by offering a replacement or full refund at no extra cost to you.